Service

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We Service Loading Arms and Associated Tanker Fall Prevention Equipment

Carbis Loadtec Service Team specialise in road and rail loading arms, fall prevention, safety access and ancillary equipment. Our service engineers and technicians have undergone regulatory safety training in all on-shore environments.

Along with Carbis Loadtec’s many years of combined experience, providing loading arms and fall prevention in the bulk fluid industry, the Carbis Loadtec Service Team offer a wide range of skills to all sectors, including bulk fuels, cement, chemicals, fertiliser, food & drink, spirits, LPG and pharmaceutical.

Safety training for relevant staff includes the following: Mobile Elevated Platform Training; CCNSG Health and Safety Passport; IPAF and Working at Height Training.

Carbis Loadtec Service Team in Action

Lifetime Care

In the downstream bulk fluid business, the purchaser of the capital equipment is often not around when the goods are one or two years into service. Centralised purchasing, engineering house or third-party purchasing detaches the equipment supplier from the client, and the promises and obligations are forgotten or not even passed on.

It is essential for offers of “lifetime support” or “life partner” to be fully realised by the customer and the providing supplier. Carbis Loadtec has taken a long, hard look at the installation, commissioning, maintenance, spares and breakdown services.

Carbis Loadtec wants to take the extra step of providing its clients with assurance guarantees. That sounds like a strange term, but it sets out to avoid platitudes and provides a contractual obligation between the supplier and purchaser for the lifetime of the equipment (which could be considerably longer if correctly maintained).

What’s the Problem?

We hear many stories about service teams that do not meet customer expectations, rip off the client for spares and fail to arrive when promised. Some are poorly prepared, have little or no knowledge of the equipment to be serviced or, through poor communication, have assumed plant availability that just isn’t there.

This didn’t happen in the days of telex and fax, so why, in 2016, is it happening now?

Most of the significant providers of tanker-loading arms are smaller divisions of massive conglomerates. They have strict and demanding budgets to achieve, and their goal, naturally, is to reach them in the easiest way possible. Couple this with a current trend for mega-volume tank farms with suitable import-export facilities, and you have the perfect recipe for winning large potential contracts that will go a long way to meet that year’s budget.

Service, by contrast, is a much smaller-scale activity based on recovered hours and spares. It is labour-intensive and requires a high level of management coordination and risk. The risk comes from the technician working at height, over water, with toxic chemicals and in explosive zones.

Consequentially, these companies don’t feel they are getting fiscal returns from their service department and become tempted to sub-contract the facility or underfund/underman it to the point where commitments cannot meet the customer’s perception of satisfaction. Or, to partially fund the service activity, huge margins are put onto bought-in spares.

This does two things. Firstly, the customer is not intellectually inferior. He knows what things cost. So, buying a standard hydraulic hose length and then charging a massive markup will alienate him and cause distrust between the customer and supplier. And is it worth it? For a few dollars? Of course not. However, the supplier has fiscal rules and constraints that must be met. So, is that the way it is, and can nothing be done? No. Emphatically NO!

Competitive Professional Aftercare Service

Carbis Loadtec aims to provide the best and most comprehensive service. We have experience working on all types of road and rail loading arms and tanker fall prevention systems; we are fully equipped & certified and, most importantly, deeply understand what customers want.

Carbis Loadtec aims to provide “Cradle-to-Grave”, “Lifetime Care” and “Assured Support” to your new purchases and existing systems without excessive hourly rates and spare prices. The customer will completely trust our ability to give a low life cost for his system.

Carbis Loadtec After Market Road and Rail Service, Including Refurbishment of Loading Arms and Access Equipment

Also on offer is a Market Service package tailored on the same basis as the capital package. Still, the first service (obviously without installation and commissioning) will be extensive to ensure that no fundamental issues or neglect will manifest itself later. Spares used during the first service will be charged fairly. Clients who bought the capital package can continue with the expiration of their package using the after-market packages.